Making Your Home Our Business
ORDER: (866) 993-2301
SERVICE: (866) 993-2302
You can resolve many common household problems without calling HomeGuard HomeWarranty to bring in a professional. The following tips will help you to understand when to call HomeGuard HomeWarranty, and when you can avoid a service call fee by correcting the problem yourself.
Problem: Water leaks into the walls or ceiling
Cause – Drain hose from the condenser pan is clogged (in attic installations)
Solution – Make sure the hose is able to empty the water
Problem: Unit constantly cycles on and off
Cause – Clog in evaporator unit or blocked fan
Solution – Have a professional clean out the evaporator unit
Problem: Air conditioner doesn’t get cool enough
Cause – Condenser coil is dirty
Solution – Clean any debris from the condenser unit so air can circulate around the fans
Cause – Direct sun on the evaporator unit
Solution – Create shade for the unit Insulation has fallen off the feed line
Cause – Insulation has fallen off the feed line
Solution – Secure the insulation firmly to line and replace any worn-out insulation
PROBLEM: The blower makes unusual noises
– noticeable when the burner is off.
Cause – Pulley is loose
Solution – Tighten the set screws
Cause – Blower mounts are worn
Solution – Put in new blower mounts
Cause – Worn belt
Solution – Replace the belt
Cause – Belt tension is too tight
Solution – Loosen the belt tension
PROBLEM: Soot collects in your house.
Cause Filter is dirty
Solution – Replace the filter
Cause – Heat exchanger is damaged
Solution – Call a qualified professional
Cause – Ducts are dirty
Solution – Have a professional clean them
PROBLEM: Your rooms aren’t warm enough.
Cause – Filter is dirty
Solution – Replace the filter
Cause – Registers are dirty
Solution – Clean the registers
Cause – Air leaks in the ducts
Solution Seal the ducts with duct tape
Cause – Heat exchanger is dirty
Solution – Call a qualified professional
Washer problem: Washer will not run
Cause – No power is reaching the outlet
Solution – Check the fuse outlet box/circuit breaker
Cause – Safety switch is tripped
Solution – Distribute the clothes evenly and make sure the lid is closed
Cause – Inlet hose valve isn’t open
Solution – Open the inlet valve
Washer Problem: Washer does not fill with water
Cause – Filters are clogged
Solution – Check and clean the inlet hose filters
Cause – A kink in one of the hoses
Solution – Straighten the water supply hoses
Cause – Timer is not set
Solution – Turn the timer slightly or press the buttons firmly
Washer Problem: Water does not stop running
Cause – Overflow switch hose is disconnected
Solution – Replace the water hose
Cause – Overflow switch is defective
Solution – Check the switch and replace it
Cause – Timer is defective
Solution – Replace the timer or call a qualified professional
Washer Problem: Tub fills with water but washer does not run
Cause – Lid safety switch is tripped
Solution – Make sure the lid is closed. If it is, check the switch
Cause – Too much laundry in the tub
Solution – Take some things out and wait 15 minutes for the motor to reset
Dryer Problem: Dryer will not turn on
Cause – No power is reaching the outlet
Solution – Check the fuse box/circuit breaker
Cause – Door switch is damaged
Solution – Check the switch and replace it if necessary
Cause – Defect in the centrifugal switch
Solution – Check the switch and replace it if necessary
Dryer Problem: Motor runs, but the drum doesn’t turn
Cause – Drum is blocked
Solution – Open the unit and look for any obstructions around the drum
Cause – Drive belt is broken
Solution – Replace the belt
Cause – Idler wheel is broken
Solution – Check the assembly and replace it if necessary
Cause – Support wheel is worn
Solution – Check the wheel and replace it if necessary
Dryer Problem: Drum turns, but nothing gets dry
Cause – Clog in the lint trap
Solution – Clean the trap and the exhaust vent
Cause – Safety thermostat is defective
Solution – Check the thermostat and replace it
Cause – Defect in the heating element
Solution – Check the element and replace it
Cause – Timer is defective
Solution – Check the timer and replace it
Dryer Problem: It takes too long to dry a load
Cause – Clog in the lint trap or exhaust vent
Solution – Clean the trap and exhaust vent
Cause – Dryer is overloaded
Solution – Reduce the load and try again
Cause – Clothes are too wet
Solution – Reduce the load
Gas Water Heater Problem: There is no hot water
Cause – Pilot light isn’t lit
Solution – Carefully relight the pilot
Cause – Pilot light won’t keep burning
Solution – Make sure the gas controls are completely turned on. Then, check and be sure it is firmly connected to the gas control unit and positioned near the pilot flame
Cause – Clog in the burner
Solution – Call a qualified professional
Cause – Defective thermocouple
Solution – Replace the thermocouple
Gas Water Heater Problem: There isn’t enough hot water
Cause – Thermostat isn’t correctly set
Solution – Turn the thermostat higher
Cause – Thermostat is defective
Solution – Call a qualified professional
Cause – Hot water pipes are exposed
Solution – Insulate the hot water pipes
Electric Water Heater Problem: There is no hot water
Cause – Water Heater has no power
Solution – Check the fuse box/circuit breaker. If the heater repeatedly blows fuses, call an electrician
Cause – Safety thermostat has quit working
Solution – Push the reset button. Test the heating thermostats and elements
Cause – Defect in the heating elements
Solution – Test the elements and replace them if necessary
Electric Water Heater Problem: The hot water supply is too low
Cause – Thermostat is set wrong
Solution – Turn the thermostat to a higher temperature
Cause – Tank is too small
Solution – Have a qualified professional install a larger heater
Gas Range Problem: A surface burner doesn’t light
Cause – Pilot light is out or gas isn’t on
Solution – Follow the instructions for relighting the pilot on your particular range
Gas Range Problem: Pilot light doesn’t remain lit
Cause – Pilot port is clogged
Solution – Use a small wire to clean the port
Cause – Range is in a drafty place
Solution – Try to prevent drafts near the range
Solution – Gas Range Problem: A burner is burning erratically
Cause – Burner is clogged
Solution – Clean the burner ports
Cause – Incorrect mixture of gas and air
Solution – Call the gas company
Electric Range Problem: The range is not working at all
Cause – No power is reaching the range
Solution – Check the fuse box/circuit breaker. If you don’t find a problem, call an electrician
Cause – Defective element, wiring, terminal block or switch
Solution – Check each part for continuity and replace it if necessary
Cause – Pan is the wrong size
Solution – Use flat-bottomed pans that just cover the element
Cause – Element is damaged
Solution – Replace the element
Problem: The refrigerator has stopped running, no sound can be heard and the light is out
Cause – No power at the outlet
Solution – Check the fuse box/circuit breaker
Cause – Power cord is damaged
Solution – Replace the cord
Problem: The refrigerator has stopped running, the light is on and you hear occasional clicking
Cause – Condenser coils are dirty
Solution – Clean the coils with vacuum only
Cause – Condenser fan is defective
Solution – Check the fan (frost-free type)
Cause – Defect in the thermostat
Solution – Test the thermostat and replace it if necessary
Problem: Frost forms rapidly or the unit does not defrost at all
Cause – Door is open too much
Open the door as little as possible
Cause – Door sags
Solution – Straighten the door
Cause – Door gasket is damaged
Solution – Test the gasket and replace it
Problem: The refrigerator constantly cycles on and off
Cause – Defect in the compressor
Solution – Call a qualified professional
Cause – Refrigerant is leaking
Solution – Call a qualified professional
Cause – Condenser coils are dirty
Solution – Clean the coils with vacuum only
Problem: The motor does not turn on
Cause – No power
Solution – Check the fuse box/circuit breaker. And if the disposal is plugged into a wall outlet, check the outlet
Cause – On/off switch is defective
Solution – On continuous-feed models, check the wall switch. On batch-feed models, check the stopper switch
Cause – Overload protector switch is tripped
Solution – If the flywheel is jammed, free it. Then push the reset button
Problem: Motor hums but unit doesn’t grind
Cause – Flywheel is jammed
Solution – Free the flywheel
Cause – Motor bearings have frozen
Solution – Call a qualified professional. You’ll probably have to buy a new unit
Problem: The disposal grinds things too slowly
Cause – Not enough water
Solution – Run more cold water when using the disposal
Cause – Improper waste in the unit
Solution – Only dispose of materials allowed by the manual
Cause – Dull shredder ring or broken flyweights
Solution – Replace defective parts
Problem: The disposal is making an unusual amount of noise
Cause – Metallic object in the unit
Solution – Inspect the unit and fish out the object with tongs or forceps
Cause – Mounting screws are loose
Solution – Tighten the mounting screws
Cause – Flyweight is broken
Solution – Replace the broken flywheel
Cause – Motor is defective
Solution – Call a qualified professional
