Got Questions? We’ve Got Answers

  1. Is HomeGuard Incorporated and HomeGuard HomeWarranty the same company?
    Only Homeguard HomeWarranty is licensed by the Department of Insurance. However, they are affiliates. They operate independently but consider themselves sister companies. If an agent wants to order a home warranty they can call HomeGuard HomeWarranty at 1-866-993-2301 or their local Homeguard Incorporated office.
  2. Where is coverage available?
    Coverage through HomeGuard HomeWarranty is currently available in the California and Arizona.
  3. What is Basic Coverage?
    Basic Coverage for a home measuring under 5,000 feet includes:
    Dishwasher, Range/Oven/Cooktop, Built-in Microwave Oven, Garbage Disposal, Trash Compactor, Instant Hot Water Dispenser, Door Bells, Smoke Detectors, Telephone Wiring, Primary Heating System, Plumbing System and Stoppages, Electrical System, Central Vacuum System, Garage Door Opener, Ceiling, Attic and Exhaust Fans, Water Heater, Pest Control.
  4. How soon can my clients request service?
    Your clients can request service immediately upon issuance of a warranty. The underwriting department will determine if coverage on the item exists.
  5. When does warranty protection begin?
    Seller’s coverage begins when it is ordered and buyer’s coverage begins at the close of escrow subject to HomeGuard HomeWarranty receiving payment. Coverage continues for one year and can be renewed at the end of each year.
  6. What do my clients do when a covered system or appliance breaks down?
    Customers may request service by visiting www.homeguardhomewarranty.com and then fill out a claim for service online or by calling 1-866-993-2302. Customers may also request service by contacting their sales representative. Special considerations or efforts will be made for service requests that render the home uninhabitable.