The safety of our customers and our employees is our priority. These circumstances impact us all, and we are doing everything possible to limit the impact for our customers and employees. Unfortunately some customers may experience service delays at this time. We appreciate your understanding as we adjust to these new circumstances.
Is HomeGuard Incorporated and HomeGuard HomeWarranty the same company?
Only Homeguard HomeWarranty is licensed by the Department of Insurance. However, they are affiliates. They operate independently but consider themselves sister companies. If an agent wants to order a home warranty they can call HomeGuard HomeWarranty at 1-866-993-2301 or their local Homeguard Incorporated office.
Where is coverage available?
Coverage through HomeGuard HomeWarranty is currently available in the California, Nevada and Arizona.
What is Basic Coverage?
Basic Coverage for a home measuring under 5,000 feet includes:
Dishwasher, Range/Oven/Cooktop, Built-in Microwave Oven, Garbage Disposal, Trash Compactor, Instant Hot Water Dispenser, Door Bells, Smoke Detectors, Telephone Wiring, Primary Heating System, Plumbing System and Stoppages, Electrical System, Central Vacuum System, Garage Door Opener, Ceiling, Attic and Exhaust Fans, Water Heater, Pest Control.
How soon can my clients request service?
Your clients can request service immediately upon issuance of a warranty. The underwriting department will determine if coverage on the item exists.
When does warranty protection begin?
Seller’s coverage begins when it is ordered and buyer’s coverage begins at the close of escrow subject to HomeGuard HomeWarranty receiving payment. Coverage continues for one year and can be renewed at the end of each year.
What do my clients do when a covered system or appliance breaks down?
Customers may request service by visiting https://656787.secure.netsuite.com/ and then fill out a claim for service online or by calling 1-866-993-2302. Customers may also request service by contacting their sales representative. Special considerations or efforts will be made for service requests that render the home uninhabitable.
Bought a policy for a client. Shortly after they moved in heat quit working Thanksgiving weekend, Homeguard said they didn’t have anyone available, client could call a local company and homeguard would pay. Local company came out, gave clients a $10,000. estimate. Homeguard sent another repairman out, fixed the unit with screw driver and ordered… Read more “Gary C.”
I am a Realtor and buy these warranties for my clients as a closing gift. Today I had the opportunity to see for myself how great they are.. Cerena Salas and the Home Guard Warranty team were great! Our furnace went out. We live in the high desert and may have snow this weekend. We… Read more “Diane, Kingman, AZ”
I had a couple of plumbing issues yesterday at my house. I emailed Home Guard and they sent out a plumber the same day. He took care of everything. Really impressed!! I highly recommend them. Especially good to have them if you have a rental. I’m a realtor and will be using them and recommending… Read more “Kevin, Danville, CA”
Ac on a new house stop working, I made one phone call and they scheduled someone to check it, the next day they send another company to check it, within two days the AC company called me and said they approved the replacement of the AC (which was close to $6,000) and we are on… Read more “Guy, Tarzana, CA”
We have gone through multiple claims and the claim process has been smooth and without incident. It takes a while at time to get appointments but that’s due to the vendors. Their website isn’t most updated but calling usually gets the job done. I’ll recommend them for home warranty
Most of the time, you hear horror stories about Home Warranty companies.. Not HomeGuard! They are truly the best… I have had a pool nightmare, and dealing with Briana at Homeguard makes me a forever client! (if they will have me!!) This company makes you feel like you are a person and not a number.… Read more “Jen, Los Angeles, CA”
I did not expect to get such a speedy and reliable service. It was excellent!
Gave excellent service and understands the customers needs. Super customer service! I was pleasantly surprised to receive such quick service and your office is easy to deal with.
Staff is always professional and nice. Performed above and beyond my expectations.
This is the best insurance I have ever dealt with!
I’m very pleased with the service provided from HomeGuard HomeWarranty. Also, the technician was friendly and professional. Overall, great service!
I want to personally thank you for the job well done for my clients. It is really great to have such a great home warranty company as part of my business. I appreciate the level of service and professionalism you all provide.
My technician was awesome! He came immediately and had excellent customer service! 5 star! Keep the technician company that serviced my heater!