Protection Through Service and Integrity

Customer Service is the driving force of HomeGuard HomeWarranty. That’s why you can be assured that HomeGuard HomeWarranty will be there when a furnace breaks down in the winter or an oven malfunctions before the holiday season. It is also why you should take full advantage of the service HomeGuard HomeWarranty provides to give yourself peace of mind. HomeGuard HomeWarranty values personal relationships and is committed to personally taking care of your needs regarding home warranty insurance. Please, do not hesitate to call me directly at 1-866-993-2302.

Sincerely yours,

Robert Hessling
President
HomeGuard HomeWarranty
RHessling@hghw.com

Our Team

Robert Hessling
( President )

After completing his MBA and an undergraduate degree in marketing from San Jose State University, Robert Hessling helped launch HomeGuard HomeWarranty in 2005. He has worked at HomeGuard, the partner company of HomeGuard HomeWarranty, since he was sixteen. His role at HomeGuard HomeWarranty includes managing all aspects of the operation and ensuring the highest level of customer service. All members of the HomeGuard HomeWarranty service network have been handpicked by Robert and all take great pride in delivering value and superior work. Robert resides in Gilroy with his beautiful wife Lindsay and their four children; Henry, Max, George and Ava.

Laura Hudelson
( VP of Sales Arizona )

Laura has been in the Home Warranty business for 25 years. She was a VP of Sales for two companies. She started up and managed a new Home Warranty company and managed the state of CA. She then became a Regional Manager in the Bay Area where she maintained a 90+% market share. Her success was from the loyalty she developed with her clients by providing exceptional service for both them and their clients. She was known as “Just call Laura” if you needed something done and done right, you just needed to call her. She moved to Arizona with her husband, Phil, her high school sweetheart of 51 years. They enjoy pickle ball, and traveling. When asked to join the HomeGuard team, she didn’t hesitate due to their standards and ethics in the industry and high level of customer service. She looks forward to opening up Arizona, because there is a difference in Home Warranties and representatives, and she is anxious to show you why.

Jessica Baca
( Regional Sales Manager Southern California )

Jessica has been in the real estate, home lending, and sales industries for 15 years. After a successful career as a Sales Rep with HomeGuard HomeWarranty in the San Fernando Valley, she has taken on the role as Regional Sales Manager for Southern California. She helped develop and implement the sales procedures currently used by HomeGuard HomeWarranty to establish successful business relationships and build up thriving territories. Her mission is to lead the Home Warranty industry by providing the highest level of quality customer service to both the real estate professional and the consumer. Her commitment is for all Sales Representatives to provide a superior level of service to their clients by always being available when needed. Maintaining the highest level of integrity and professionalism is her goal! She currently resides in Tarzana, California and enjoys traveling and spending time with family & friends.

Toni Burrows
( Senior Account Manager )

I have been part of the Home Warranty industry for the last 26 years. During my career I've focused on two goals. One, striving to provide the best customer service for my clients. And two, supporting my local real estate community and realtor association. I’m proud that with this focus and my business/client relationships, I was honored, and received the “Affiliate of the Year” award. Joining HomeGuard HomeWarranty gives me the opportunity to provide you and your clients not only my very best customer service but also the best value added warranty product today.

Nataly Sonbolian
( Senior Account Manager )

With a 12+ career in real estate, Nataly Sonbolian is covering the West Los Angeles territory and surrounding areas. With her positive attitude and consistent work ethic she strives on providing excellent customer service to her agents and their clients. She currently resides in Tarzana, California. She enjoys reading, hiking, yoga and loves to spend time with her family, friends and her pets.

Sandra Fernandez
( Account Manager )

With a financial real estate background Sandra knows what her clients and real estate partners are looking for when shopping for the best services for home buyers. She is proud to be joining the HomeGuard HomeWarranty team where she will continue to provide her outstanding customer service. Her experience and expertise not only give her the confidence she needs to be fully committed to her clients but to also exceed their expectations every step of the way. As a bilingual Account Manager (fluent in Spanish), she will proudly serve the Antelope Valley, where she currently resides, and the surrounding areas including Santa Clarita Valley. Sandra enjoys serving her community through different organizations she is a part of. On her time off she enjoys spending time with her family and friends.

James A Steffenson Jr.
( Founder / CEO )

With a family tradition in the Pest Control industry, Jim Steffenson began his career at the age of twelve working for his father at J.H. Steffenson Termite. With a tremendous work ethic and leading industry knowledge he co-founded HomeGuard Incorporated with Jim Hessling in 1988. Jim Steffenson’s extensive management experience and leadership skills has helped make HomeGuard Incorporated the premier real estate inspection and repair company in Northern California that it is today. HomeGuard HomeWarranty currently benefits from his talented leadership and direction as well. Jim Steffenson now resides in Morgan Hill, California with his wife Raylene and daughter Ashley and is proud of his successful adult children Jim Steffenson III and Nachelle Bastianelli.

Danielle Nelson
( Vice President of Marketing )

After a successful sales career in the Bay area with HomeGuard Incorporated Danielle moved to Southern California to work for HomeGuard HomeWarranty as an Account Manager. Over the past 7 years Danielle has moved up in management and recruited and hired talented Account Managers to develop territories throughout Southern California. Now as the Vice President for Marketing she looks forward to expanding the HomeGuard Home Warranty. brand and providing Realtors and their clients with the level of excellence they have come to expect when using HomeGuard HomeWarranty. She currently resides in Lancaster, Ca.

John T. Watson
( Regional Vice President Arizona )

John Watson brings over 26 years of experience in the home warranty industry to HomeGuard HomeWarranty. He has had the opportunity to build home warranty sales teams in Southern California, and Arizona. John’s goal is to give the homeowner a great and lasting service experience. His motto is “Service is what I sell. I love what I do, and do what I love”. He has been married to his wife Donna for 42 years and they have 3 great kids and 5 grandkids.

Bob Johnson
( Regional Sales Manager Northern California )

Bob brings 25 years experience in the home warranty industry to HomeGuard HomeWarranty. Starting off as an area sales representative he has gained the skills to be the Northern California Sales Manager for 3 different warranty companies. Along the way Bob has earned the reputation within the real estate community as someone whose goal is to follow through and be a supporting and valuable member of any real estate agents team. Bob is blessed to have the support of his wife Cindy and their 4 daughters.

Thuy Quach
( Assistant Sales Manager )

After establishing a successful career with HomeGuard Incorporated in the Bay Area in 2004, Thuy was presented with an opportunity to relocate to San Diego to continue her career with HomeGuard HomeWarranty. As an Account Manager she brings with her over 10 years of experience in the real estate industry and a commitment to providing the highest quality of customer service, delivered with warmth and friendliness, to her Realtors and their clients. Thuy is a foodie and enjoys hiking and bike riding.

David Tran
( Senior Account Manager )

With twenty one straight years of service in the home warranty industry in California, I am now joining Home Guard Home Warranty to continue that tradition of dedicated service to provide excellent customer care in the West San Gabriel Valley in Southern California. I have accumulated a wealth of experience in sales, processing, and service that will ensure a higher level of satisfied experience and reliable result for our customers.

Monica Salazar
( Account Manager )

Monica brings 20 years of experience in the Real Estate Industry. She began her career in the Title Industry and is also a Licensed Real Estate Agent. Monica has been involved in every aspect of Sales and Customer service which includes Escrow Sales as well. She believes building good relationships is what makes a successful sales Career and it’s her focus to maintain that relationship with every client. Monica is the Sales Account Manager for the South Orange County area. She is very excited to be part of the Home Guard Home Warranty Team and will bring all her experiences and knowledge into her career with us. Living in such a beautiful area her hobbies are Hiking, Bike Riding, Kickboxing and being outdoors as much as possible.

Miranda Avalos
( Account Manager )

With a life insurance background of 15 yrs and leading a team of over 30 people, Miranda has the knowledge and expertise of what it takes to provide outstanding customer service. She carries a strong skill set of problem solving and prides herself in always being available to her clients. Building strong long lasting relationships is her goal. As a bilingual Account Manager, Miranda proudly joins HomeGuard Home Warranty and will be serving the San Fernando Valley where she currently resides with her children. In her free time she enjoys hiking, reading and spending time with family and friends.

Madrona Guerinoni
( Account Manager )

Madrona Guerinoni brings over 19 year experience in the Home warranty industry and is excited to join the HomeGuard Home Warranty team. She has extensive knowledge in the warranty process, is committed to building lasting relationships and top-notch service, and looks forward to being a resource for all of her clients.Madrona has been a native to Sonoma County for over 25 years. She resides in Santa Rosa with her husband Zac and their two children. On her time off she enjoys, traveling, golf, yoga and spending time with her family and friends.

James Hessling
( Founder/CFO )

While attending San Jose State University with a major in International Business, Jim Hessling began a career in real estate and eventually launched several successful real estate related businesses. Due to his many years of business experience, Jim Hessling has developed a remarkable acumen and financial savvy when it comes to business matters. With this expertise, he successfully manages financials, people and resources to ensure premier quality service to the customers of HomeGuard HomeWarranty. Jim currently lives in Morgan Hill, California and is happily married to his high school sweetheart, Margot, while his adult children, Robert and Renee, pursue careers in business and law.