Customer Service is the driving force of HomeGuard HomeWarranty. That’s why you can be assured that HomeGuard HomeWarranty will be there when a furnace breaks down in the winter or an oven malfunctions before the holiday season. It is also why you should take full advantage of the service HomeGuard HomeWarranty provides to give yourself peace of mind. HomeGuard HomeWarranty values personal relationships and is committed to personally taking care of your needs regarding home warranty insurance. Please, do not hesitate to call me directly at 1-866-993-2302.
Sincerely yours,
Robert Hessling
President
HomeGuard HomeWarranty
RHessling@hghw.com
James Hessling
( Founder
CFO & CEO )
While attending San Jose State University with a major in International Business, Jim Hessling began a career in real estate and eventually launched several successful real estate related businesses. Due to his many years of business experience, Jim Hessling has developed a remarkable acumen and financial savvy when it comes to business matters. With this expertise, he successfully manages financials, people and resources to ensure premier quality service to the customers of HomeGuard Inc. Jim currently lives in Morgan Hill, California and is happily married to his beautiful wife, Joan.
Robert Hessling
( President )
After completing his MBA and an undergraduate degree in marketing from San Jose State University, Robert Hessling helped launch HomeGuard HomeWarranty in 2005. He has worked at HomeGuard, the partner company of HomeGuard HomeWarranty, since he was sixteen. His role at HomeGuard HomeWarranty includes managing all aspects of the operation and ensuring the highest level of customer service. All members of the HomeGuard HomeWarranty service network have been handpicked by Robert and all take great pride in delivering value and superior work. Robert resides in Gilroy with his beautiful wife Lindsay and their four children; Henry, Max, George and Ava.
Thuy Quach
( Regional Sales Manager )
Since the very beginning of Thuy's career with HomeGuard, in 2004, she has been committed to providing customer service at a level of excellence that all our customers have come to expect. Being an employee who has been consistently promoted and worked in various departments, she has a well rounded understanding of the home warranty process from start to finish. This experience has provided her with the ability to be a valuable resource and advocate for our customers. In addition to this, Thuy prides herself on the relationships and trust she has built throughout her career with Realtors and peers within the real estate community. As Regional Sales Manager, she is committed to instilling the same passion, knowledge and dedication, that has made her so successful, to her sales team in California, Nevada and Arizona.
James A Steffenson Jr.
( Founder / CEO )
With a family tradition in the Pest Control industry, Jim Steffenson began his career at the age of twelve working for his father at J.H. Steffenson Termite. With a tremendous work ethic and leading industry knowledge he co-founded HomeGuard Incorporated with Jim Hessling in 1988. Jim Steffenson’s extensive management experience and leadership skills has helped make HomeGuard Incorporated the premier real estate inspection and repair company in Northern California that it is today. HomeGuard HomeWarranty currently benefits from his talented leadership and direction as well. Jim Steffenson now resides in Morgan Hill, California with his wife Raylene and daughter Ashley and is proud of his successful adult children Jim Steffenson III and Nachelle Bastianelli.
Danielle Nelson
( Vice President of Sales & Marketing )
After a successful sales career in the Bay area with HomeGuard Incorporated, Danielle moved to Southern California to work for HomeGuard HomeWarranty as an Account Manager. Over the past 11 years Danielle has moved up in management and recruited and hired talent at every level to develop and expand territories throughout California and into other states. As the Vice President of Sales & Marketing, she looks forward to expanding the HomeGuard HomeWarranty brand beyond Arizona, California, Nevada and Tennessee to provide Realtors and their clients with the level of excellence they have come to expect when using HomeGuard HomeWarranty. She currently resides in Tennessee with her husband.
Mandy Taylor
( Assistant Manager of Sales Support & Marketing )
Mandy came to us with a broad background in marketing and management in the retail, automotive, and broadcasting industries. She started with us as an Agent Specialist in our Service Department where she mastered her product knowledge. This entry role prepared her for her current position on the sales and marketing side of the business where she participates in digital and print content generation, contract writing, promotional events, and overseeing our Sales Support and Inside Accounts team. With a knack for creativity, problem solving, and attention to detail, she has dedicated herself to elevating the HomeGuard HomeWarranty brand.
Robin Brand
( Arizona Senior Account Manager )
Robin Brand is a seasoned veteran in the local home warranty industry and welcomes the opportunity for you to join her and HomeGuard HomeWarranty for all of your home warranty needs. As the daughter of an Air Force pilot, she has lived in many states throughout the country and as a result, has never met a stranger. Her well rounded personality and confidence is complimented by a degree from the State University of New York at Plattsburgh where she majored in Education, Business, and Communication. Recreationally, Robin enjoys classic cars, music, singing, dancing, and acting. Robin and HGHW look forward to being of service to both you and your clients again soon!
Steven Boston
( Account Manager )
Steven, a San Jose native and Arizona State University graduate, joins our Sales Team with a unique perspective that is sure to benefit Silicon Valley realtors. Steven has worked at HomeGuard HomeWarranty as a dedicated employee over the last ten years. As a utility team member between the Claims Department, Vendor Relations, and administrative roles, he has had the opportunity to gain the product knowledge and extensive experience and understanding through the company’s operations. This has developed him into a knowledgeable and effective representative for the San Jose area. His positive attitude, reliability, and HGHW know-how will keep him at the top of your list for all of your home warranty needs.
David Tran
( Senior Account Manager )
With twenty nine straight years of service in the home warranty industry in California, David proudly represents HomeGuard HomeWarranty and continues the tradition of dedicated service to provide excellent customer care in the West San Gabriel Valley in Southern California. His accumulated wealth of experience in sales, processing, and customer service ensures a high level of satisfied customer care experience and reliable results for our clientele.
Dawn Neary
( Senior Account Manager )
Dawn comes to HomeGuard HomeWarranty with 22 years of experience in the Home Warranty industry. This experience provides her with the ability to be a valuable resource and advocate for our clientele. She built a career by being the "Go to Girl", always providing education, support, and guidance to her customers. She acknowledges that home warranty is just a small portion of the Real Estate transaction, but prides herself on demonstrating its significance by being someone her clients can count on to deliver. Dawn remains committed to her trade and is dedicated to bringing her passion to her territory in Southern Orange County.
Nataly Ijadi
( Senior Account Manager )
Nataly covers the West L.A. County territory and continues her 14+ year career in the real estate industry. Her positive attitude and consistent work ethic drive her in providing the excellent service and rapport that her agents have come to know and love. Nataly’s career with HGHW began in 2014 and it didn’t take her long to establish her role as a Senior Account Manager. Her home warranty knowledge and dedication to her trade have made her into a true asset to her colleagues, clientele, and homeowners alike. Nataly is ecstatic to be doing what she loves in her home territory.
Yvette Sanchez
( Account Manager )
Yvette comes to HomeGuard HomeWarranty with an extensive background in customer service and leadership. She had previously worked in the banking industry, focusing on mortgage loans in default. This experience has provided her with the ability to effectively communicate in a manner that is both compassionate, yet with a purpose to help resolve issues at hand. In doing so, it has allowed her to develop excellent relationships with her customers. In addition, she is fluent in both English and Spanish. Yvette is dedicated to bringing the same passion to HomeGuard HomeWarranty and looks forward to building new and lasting relationships with her clientele in the Antelope and Santa Clarita Valley.
Lindsay Hessling
( Account Manager )
After graduating from San Jose State University with a degree in Journalism, Lindsay got her professional start as a high school sports reporter. When her husband, Robert, started at HomeGuard HomeWarranty in 2007, she was drawn to the family business and home warranty industry. Lindsay’s natural ability to connect with people and her dedicated work ethic enable her to stand out in everything she does. From raising her four children to volunteering in the community, she strives for excellence. She now looks forward to connecting and establishing relationships in the real estate industry as our HomeGuard HomeWarranty Account Manager. Her goal is to provide a level of customer service that all of our customers have come to expect and love. Lindsay’s education and experience will also ensure that she is able to clearly and effectively communicate and advocate for her clients in the East San Jose and South Peninsula territories.
Elizabeth Rangel
( Account Manager )
Elizabeth comes to HomeGuard HomeWarranty with an extensive background in the Real Estate industry. Because of that experience, she deeply appreciates the vital role that home warranties play in safeguarding property investments. Born and raised in the Bay Area, she brings a local perspective and commitment to meeting the diverse needs of our clients. Fluent in English and Spanish, she seamlessly communicates the needs of Spanish-speaking clients, conveying the value and benefits of our services. Drawing from her marketing experience, she excels in relationship-building by fostering trust, integrity, and open communication. She takes pride in establishing lasting connections based on transparency, reliability, and mutual respect, ensuring that each client feels valued and supported throughout their homeownership journey.
Andrew Rivas
( Account Manager )
Andrew Rivas joins HomeGuard HomeWarranty as a seasoned home warranty representative. He is passionate about helping people solve problems and make informed decisions. In his role, he is focused on offering home warranty solutions to help Real Estate Professionals provide their homeowners the protection they need for their biggest investment, their homes. Andrew understands that unexpected repairs can be stressful and expensive, and that taking the time to listen to client needs and educating them on how home warranties can provide peace of mind and financial security are beneficial to all parties. Working to find the right coverage for each individual, home, and budget, along with building long-term client relationships is at the heart of what he does. Andrew believes in being a trusted resource and offering exceptional service every step of the way. He looks forward to continuing to grow with HGHW while helping Agents and homeowners feel confident in the protection they have for their homes.
Kathy Tran
( Assistant Sales Manager )
Kathy is an experienced Account Manager that has been working 20+ years in the sales industry. While being a top performer in her previous career and maintaining a portfolio with fortune 500 companies, she brings her enthusiastic smile and commitment to HomeGuard HomeWarranty. She believes strongly in “3 P’s”: Passion, Principle and Pride. She’s passionate about the service she provides to her customers. While practicing key principles, it’s important for her to create a personal connection, and strengthen relationships while building trust. She takes pride in everything she does whether it’s cooking or providing the best service in class. Kathy is devoted, enthusiastic and “ready to go to bat” for her agents and their clients in San Diego. When she isn’t hitting “home-runs” for her clients, you can usually find her in the kitchen making something delicious for her family and friends at home in sunny San Diego.
Miranda Avalos
( Senior Account Manager )
Miranda, now with 20 years of experience in the insurance industry, has exceled with HGHW by utilizing her knowledge and expertise. She is commended for offering outstanding customer service, all while establishing an incredible rapport with anyone she get the opportunity to make an impression on. She carries a strong skillset for problem solving and prides herself on always being available to her clientele, enabling her to create and maintain long lasting relationships. As a bilingual and veteran Senior Account Manager, Miranda continues to be the face and voice of HGHW in the San Fernando Valley where she resides with her children.
Robert Madruga
( Senior Account Manager )
Robert comes to us with 20 years of experience in the Real Estate industry, with 7 of those years being dedicated to Home Warranty. He has achieved many awards of excellence and prides himself on getting the job done. His commitment to service has developed a loyal customer base that continues to follow him wherever he goes. He makes it a point to deliver results in a timely manner. As a Senior Account Manager, he works directly with Customer Service to help solve even the toughest claims. His business savvy and devotion to customer service are what make him a Top Producer in his trade and a huge asset to the HGHW family. Robert is enthusiastic to service the Central Valley and Elk Grove territories.
BiBi Blanchette
( Senior Account Manager )
BiBi comes to HomeGuard with extensive experience in the Southern California Real Estate Services industry. Since 2004, when she accepted a role for an established Title Company, she has built a reputation for herself by delivering unparalleled customer service, product support and education, along with guidance in business development. As a result, she is a top producer in her trade. As a Senior Account Manager, she will continue to provide the level of service that Real Estate Professionals will be proud to offer their clients. BiBi is the blessed mother of three sons and grandmother to three beautiful grandchildren. Her free time is spent traveling, with her dog Ryder, and in the company of family and friends.
Cecilia Ponce
( Account Manager )
Cecilia Ponce is a veteran in the Real Estate industry, having started her career as an Escrow Officer in the 90s. She has since worked in many facets of the industry. She is bilingual; fluent in Spanish. Her ability to communicate with buyers and sellers in their own language provides a huge sense of comfort to her Spanish speaking clientele. Cecilia prides herself in excellent customer service and believes that establishing solid, long lasting relationships and maintaining strong communication has been the key to her success. As a Downey, CA resident whom enjoys spending time with her family, friends, and traveling, she will cater to the South Bay sector of West Los Angeles County.
Celestino Gonzalez
( Account Manager )
Celestino has worked in the financial services field as a District Leader with nearly a decade of experience in management, relationship building, and client services. He thrives when given the opportunity to problem solve and prides himself on delivering for his customers, whether it be resolving pressing issues or simply answering questions when needed. He looks forward to utilizing his experience and dedication to serve you and your clients in the Central Valley, and strives to provide customer service at a level of excellence that you have come to expect when using HomeGuard HomeWarranty.
Thuy Quach
( Regional Sales Manager )
After establishing a successful career with HomeGuard Inc. in the Bay Area in 2004, Thuy was presented with an opportunity to relocate to San Diego to continue her career with HomeGuard HomeWarranty in 2014. Being an employee who has been consistently promoted and worked in various departments, she has a well rounded understanding of the home warranty process from start to finish. This experience has provided her with the ability to be a valuable resource and advocate for our customers. In addition to this, Thuy prides herself on the relationships and trust she has built throughout her career with Realtors and peers within the real estate community. She is committed to bringing the same passion and dedication with her to Nevada and is serving West & Southeast Las Vegas territory.
